Service terms

Updated 15 November 2026. By creating a workspace, you confirm you are authorized to administer the hotel’s guest experience and to supply the information you upload.

Hotel responsibility

Hotels are responsible for accurate prices, availability, policies, guest records, service fulfillment and required consent or legal notices. Review starter templates before publishing. A service request or registration submission is pending until the hotel confirms the relevant action.

Accounts and acceptable use

Keep credentials private, give staff only appropriate roles, and do not upload unlawful content or information without permission. HelloRoom may restrict access to protect guests or investigate misuse. Support access to private hotel data is scoped and audited.

Payments and connected systems

The hotel defines settlement arrangements. Recording a payment in HelloRoom does not itself charge a card. Third-party payments, messaging, AI and PMS services require configured provider access and remain subject to provider terms.

Fees and availability

Workspace creation does not automatically purchase a subscription. Any paid plan, usage limit or payment arrangement must be disclosed before purchase. Availability depends on hosting and provider services; hotels should keep operational alternatives for urgent guest needs.

Test properties

Properties marked as test or demonstration workspaces do not make real hotel reservations or guarantee real service fulfillment. The Curve Hotel workspace is a HelloRoom test using publicly available hotel facts.

Ending service and support

Contact hello@helloroom.services for account support, export or closure. Hotels must preserve records required by applicable law before requesting deletion.